Custom Shop Delivery Options

How long will it take for my custom item to arrive?

Depending on the type of item and the quantity ordered in the MedTree  Custom Shop we can produce your item in as little as 1-2 working days.

Please see the chart below for estimated production times for the type of customisation offered within the MedTree Custom Shop:

Type
of Customisation 
1-10
units
11-25
units
26-50
units
51+
units 
Vinyl
(click here to find out more)
1-2
working days
2-3
working days
3-5
working days
Contact for Quote

Embroidery
(click here to find out more)

7-10
working days
10-14
working days
14-21
working days
Contact for Quote


As soon as items are produced we will despatch them (if to a UK address) on a 24 hour service at no extra cost to ensure you receive your items as quickly as possible.

Estimated production times do not include the time it takes to arrive with you from point of despatch. All non-UK address custom items will be despatched as normal as soon as they are produced.

Factors that may affect production times...

Although we will endeavour to produce custom products within the estimated production times above there are factors that may affect them which are as follows: 

Proofs
If when ordering your custom item you select that you wish to receive a proof before we produce your item, the time it takes to receive approval from you is not included in the above estimated production times.

We aim to provide a proof from the point the order is received within 4 working hours. As soon as we receive approval we will then arrange to produce your item.

If you have any questions regarding proofs please contact us

Stock
If the item you choose to customise is out of stock at the point of order, we will need to order the item into stock before we can customise it.

The time it takes to arrive in stock is not included in the estimated production times however, as soon as it arrives in stock we will expedite it through the customisation process to ensure it is delivered to you as quickly as possible.

If your item is out of stock at point of order we will contact you shortly after placing your order (during working hours) to inform you of the delay and also to provide an expected lead time. 

If you have any questions regarding stock and lead times please contact us

If you have any questions regarding the production times of items
in the MedTree Custom Shop please call us FREE on 08000 112 999
or email us at sales@medtree.co.uk


Vinyl Customisation

Most non-clothing items such as badges we will customise using outdoor strength vinyl. Examples of products customised using vinyl are:

Reflective Badges
Reflective Car Window Panels
Univisor

If you have any questions regarding vinyl customisation please contact us

Embroidery Customisation

All clothing items will be customised using embroidery unless otherwise specified. Examples of products customised using embroidery are:

5.11 Green EMS Polo Shirt
5.11 Professional Polo Shirts

If you have any questions regarding embroidery customisation please contact us

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