Custom Shop Instructions

How do I start?

The MedTree Custom Shop allows you to put your own stamp on products quickly and easily.

If you are having trouble using the MedTree Custom Shop please see our instructions below however, if you can't find the answer that you are looking for and you are still having trouble, please call us FREE on 08000 112 999 or email us at sales@medtree.co.uk and a customer service representative will be happy to help you.



Step 1 - Choose a product...

MedTree Custom Shop offers many products for you to customise to your liking and we will be continually adding products as and when they are available. To view the full range of products please use the link below:

MedTree Custom Shop Full Product Listing

If you can't find the exact product that you would like to customise in the MedTree Custom Shop please call us FREE on 08000 112 999 or email us with your requirements and we can look into it for you.



Step 2 - Confirm it is the correct product...

To ensure you are customising and ordering the correct product you can find out more about it by scrolling down the page (when viewing the product) and the full product description for the standard product will be shown.

If you are not sure that you are customising the correct product and need help please call us FREE on 08000 112 999 or email us and we will be happy to help you.



Step 3 - Start customising...

Depending on the product you have selected you will have a variety of options available to enable you to put your own stamp on it. The options available will be just after the "Start customising your product now..." text which is located just under the product image. The options will all be in a yellow box with the header "Available Options:". The full list of customisable options are as follows:

What size would you like?
For products such as 5.11 polo shirts, you will need to select a size for the item you would like to customise. To choose a size simply select one from the available list in the drop-down options.

To help you see what size you have selected there will be an image next to the drop-down options to show you which size you have selected. This image can be enlarged if you wish by clicking on it.

How many lines of text would you like?
This option will allow you to choose the number of lines of text you would like to be on your product. To ensure the best quality, we only offer the maximum number of lines available for each product but if you would like to have more please contact us.

To choose the number of lines you would like simply select the option from the drop-down list.  

To help you see what you have selected there will be an image next to the drop-down options to show you what you have selected. This image can be enlarged if you wish by clicking on it.

What colour text would you like?
This option allows you to choose the colour of text that you would like. To ensure the best quality, we only offer colours that will appear the best on the product but if you would like an alternative colour please contact us.

To choose the colour you would like simply select the option from the drop-down list.  

To help you see what you have selected there will be an image next to the drop-down options to show you what you have selected. This image can be enlarged if you wish by clicking on it.

How would you like the text to appear?
This option allows you to choose the way you would like your text to appear. On most products the text will be produced as standard however, certain products such as reflective badges we are able to stretch the text to fit the space available. Although this distorts the text, it does allow the space to be filled more effectively and also with a larger font depending on the wording chosen. If you have any questions regarding the way text is produced please contact us.

To choose the way you would like the text to appear simply select the option from the drop-down list.  

To help you see what you have selected there will be an image next to the drop-down options to show you what you have selected. This image can be enlarged if you wish by clicking on it.

What text would you like?
These options simply allow you to type the text that you would like to appear on your product. "Line 1" on all products is a required field however, "Line 2" only needs to be completed if you have selected that you would like to customise your product with 2 lines of text. If you have selected only 1 line of text as your option simply leave the "Line 2" option blank.

All text will be produced in CAPITAL LETTERS only and for quality purposes we have limited the number of characters available for each product. If you require more characters please contact us.

If you are not sure about how to enter your text please contact us.

Do you require a proof before we produce your item?
If you would like to see how your product will appear before we produce your item we can send a proof to you after we have received your order by simply selecting "Yes" on this option. If you are happy for us to proceed with producing your item simply with the information provided with the order we can do this also by simply selecting "No" on this option.

If you would like to see a proof of how the product you are interested in would look when customised but you don't want to place an order please contact us including details of the product and the text option you would like to see. 



Step 4 - Terms and Conditions...

Before you can add your product to your shopping basket you will need to agree to the Custom Shop Terms & Conditions. To do this you need to tick the box.

The MedTree Custom Shop Terms & Conditions can be read in full by clicking here



Step 5 - Choose a quantity...

The penultimate step to the customisation process in the MedTree Custom Shop is to choose the quantity you would like of that product with the custom options specified.

To choose a quantity simply enter the number into the box provided.

PLEASE NOTE: If you require more than one of the same product but with different custom options (i.e. 2 polo shirts - one with "John Smith" and the other with "Jane Smith") you will need to repeat the process for each custom option and add them to your shopping cart separately. We will produce each item in your cart using the custom options and quantity provided.

If you are not sure on what quantity to choose or how to provide different custom options please contact us and we will be happy to help you.


 

Step 6 - Add to your shopping cart...

Finally, to add your custom item to your shopping cart simply click the "Add to Cart" button and your item will be added ready for you to either continue shopping or proceed to checkout

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