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Standard Returns Policy

PLEASE NOTE: Due to the current pandemic will not be accepting returns on any PPE. This includes all types of face masks, visors, gloves, aprons and coveralls.

If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund or exchange. Items returned must be unused and in resaleable condition. Please read below, before returning your goods, and use the form below to begin.

Before returning an item

Please complete our form below to obtain a returns authorisation number (RAN). Any items returned without a valid returns authorisation code will NOT be refunded.

Return items to:

Returns Department
Unit 3, Stag Business Park
Donnington Wood

Once received by our returns department, your refund (either by Sage Pay or PayPal™ depending on your original payment method) or exchange will be processed. This may take up to 5 working days.

Rights & Responsibilites

  • Returning goods to the seller is the responsibility of the buyer. When returning an item we recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.
  • Risk in returned goods will not pass to MedTree until a refund or exchange is made. Refunds or exchanges will not be issued for returned Goods, which, in the opinion of MedTree, are in unsaleable condition.
  • The issue of a returns authorisation number does not constitute acceptance by the seller that a refund or exchange will be made. RAN numbers are valid for 30 days only from point of issue. Goods must be returned within this period.
  • Any alleged defects or delivery shortages must be notified, in writing by the buyer to MedTree within 3 working days of delivery.
  • Goods must be returned in their original and resaleable condition. When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. When trying on footwear, please ensure that you try them on a carpeted surface where no marks can be made to the sole. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation and any original tags attached.

For full details, please see our Terms and Conditions

Please choose from one of the options below to process your returns:

  • I would like to return 1 item
  • My details...

  • The item I wish to return is...

  • If you would like an exchange, please provide the details of what you would like instead:

  • Data Privacy

    We will treat your information with respect. The information collected above is required for us to process your return and will only be used for this purpose in accordance with our privacy policy. By clicking below, you agree that we may process your information in accordance with these terms.

  • I would like to return more than 1 item
  • Please call us on +44 (0) 1952 56 56 56 and a customer service representative will be happy to help you arrange your return and issue a returns authorisation number.

    We are open Monday-Friday (8.30am - 5.30pm)
    excluding Bank Holidays

  • Should be Empty: