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If you have a question, please contact us using the form or details below and we’ll be in touch ASAP.


Unit 3, Stag Business Park,
Donnington Wood,


+44 (0) 1952 56 56 56 (lines open 9:00am - 5:00pm Mon-Fri)

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Frequently Asked Questions
How Much Is Carriage?

Delivery to the United Kingdom: All orders over £30 delivered to the United Kingdom placed on our website are eligible for free standard delivery (2-4 working days). Further delivery options are available - please see Delivery Options for full details.

Delivery outside the United Kingdom: Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. Carriage charges are charged at cost and are specific for each order as they are calculated based on weight and volume. For full details please see Delivery Options.

What delivery options are available?

We offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting at an address for delivery. For full details please see Delivery Options.

How can I customise a product?

We now offer custom laser engraving on a selection of products that can be found in our Custom Shop, This includes Laser Engraved Littmann Stethoscopes, ADC Stethoscopes and Leatherman Multi-Tools. If you'd like to find out more about our Laser Engraving Service, you can view our Laser Engraving page here.

Will I be charged extra carriage if I request a part-shipment?

If you request a part-shipment you will not incur any extra carriage charges.

When will my order arrive?

Unless contacted by a member of the Customer Services team, your order will be delivered within the time you specify by the carriage option you choose or within 24 hours from your estimated despatch date. For all non-timed deliveries, delivery will take place by the close of business (normally by 5.30 pm). For full information on delivery options please see Delivery Options. For full information on estimated despatch dates please see Estimated Despatch Dates

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