Help & FAQs

If you decide you need to change or cancel your order, please contact us as soon as possible by calling us on +44 (0) 1952 56 56 56 and a customer service representative will be happy to assist you. If your order has already been shipped please refer to our returns policy.

We accept all major credit/debit cards and PayPal™ through our website.

BACS Payments:
Handelsbanken, Shrewsbury
Account no: 81736991
Sort Code: 40 51 62
IBAN: GB54 HAND 4051 6281 7369 91
SWIFT ID: HANDGB22

We offer a variety of delivery options to make it as easy as possible for you to receive your order and spend less time waiting at an address for delivery. For full details please see Delivery Options.

Delivery to the United Kingdom: All orders over £25 + VAT delivered to the United Kingdom placed on our website are eligible for free standard delivery (2-4 working days). Further delivery options are available - please see Delivery Options for full details.

Delivery outside the United Kingdom: Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. Carriage charges are charged at cost and are specific for each order as they are calculated based on weight and volume. For full details please see Delivery Options.

If you request a part-shipment you will not incur any extra carriage charges.

Unless contacted by a member of the Customer Services team, your order will be delivered within the time you specify by the carriage option you choose or within 24 hours from your estimated despatch date. For all non-timed deliveries, delivery will take place by the close of business (normally by 5.30 pm). For full information on delivery options please see Delivery Options.

We use Royal Mail and DPD to deliver our orders dependent upon order size (volume) and value. Electronic tracking is available for all orders delivered by DPD.

Carriage charges only appear during the checkout process when a delivery option has been selected and will therefore not appear in the basket. All orders delivered to the United Kingdom are eligible for free standard delivery (2-4 working days).

Orders delivered outside the United Kingdom will be advised a carriage charge by email shortly after we receive your order. Carriage charges are charged at cost and are specific for each order as they are calculated based on weight and volume. For full details please see Delivery Options.

If unfortunately you are not at your delivery address when delivery is attempted the driver will leave a card stating that delivery has been attempted and a second delivery will be attempted on the following working day. If you are again not at your delivery address when delivery is attempted a further card will be left with instructions on how to collect your parcel.

If unfortunately, an item you would like to order is out of stock you will see this when ordering with an expected lead time for that item. When completing your order we will provide you with an estimated despatch date for your complete order when all items are in stock. As standard, we do not part-ship orders. If you would like to part-ship any in-stock items please specify in the special instructions box during the checkout procedure.

We now offer custom laser engraving on a selection of products that can be found in our Custom Shop, This includes Laser Engraved Littmann Stethoscopes, ADC Stethoscopes and Leatherman Multi-Tools. If you'd like to find out more about our Laser Engraving Service, you can view our Laser Engraving page here.

It is an offence for any person under the age of 18 years to purchase most kinds of knives. We shall only supply knives and related equipment to customers over the age of 18 years. We actively check that all customers buying these items are aged over 18 years using AgeChecked in line with our Privacy Policy. If we have been unable to satisfactorily confirm your age you will then be contacted and asked to send to us proof of your age by email. This may be in the form of a copy of your passport, driving licence or other government-issued ID. We reserve the right to refuse the sale if we have reasonable cause to believe you are below the age of 18 years.

Compressed Gas Cylinders:
The shipping and delivery of all compressed gas cylinders are affected by 'The Carriage of Dangerous Goods and Use of Transportable Pressure Equipment (Amendment) Regulations 2005'. Due to the extra freight charges that are now being made, a carriage charge of £25.00 will have to be made for all orders including compressed gas cylinders. This is only available to mainland UK customers. For full details please see Delivery Options.

Oversized Items:
Oversized items (longer than 1.5m) such as spineboards require special courier handling due to the restrictions of the conveyor belts that couriers use. Due to the additional cost, this incurs, a carriage charge of £15.00 will be applied to all orders including oversized items delivered to mainland UK. For delivery outside mainland UK please call us on +44 (0) 1952 56 56 56. For full details please see Delivery Options.

You can return your item by creating a return on our returns portal which can be found by clicking here